Singapore Entrepreneurs Network & Startup Organization

Pardon me, but I just thought that it was really funny that TommyShi had to go to the point of photoshopping the screencapture of his own website. Just to show that vision's picture is the accurate, true picture, here's a link to the Internet Archive's copy of TommyShi's website and link to his personal forums.

Archive of the master site (2 versions)
http://web.archive.org/web/*/http://memofapro.bravehost.com

The screencaptured page that vision printed and scanned (I think)
http://web.archive.org/web/20041011020658/memofapro.bravehost.com/intro.html

Let's lighten up this thread and forum.

From Straits Times
Oct 25, 2005, HELP US HELP YOU

How to be the kind of customer people love to serve
Service is a two-way street. When you create goodwill as a customer, you enjoy better service. When you rant and rage and pound the table, people serve you grudgingly, if at all. Starting this week, service guru and Service@Home panellist Ron Kaufman provides tips on being the kind of customer people love to serve

# Be appreciative and polite. Remember, there is a fellow human being across the counter, or on the other end of your telephone call or e-mail message.

Begin the service encounter by saying: 'Hi. Thank you for helping me. I appreciate it.' It will not take you more than two seconds.

# Get the service provider's name, and use it. Ask 'Who am I speaking to, please?' or if face to face, simply 'May I know your name?' Once he tells you, use it, and even tell him yours. This creates a personal connection.

# Smile when you are served. Many service providers face customer after customer all day long. The routine can be draining. When one customer appears with a genuine smile, he stands out for special care and attention. Your good mood will be contagious.

# Show your appreciation. A warm 'thank you' is always appro- priate. If the service provider deserves more, give more.

A written compliment to the company can make a huge difference in someone's day, or in his career. And who knows? The person you praise may serve you again another day...with pleasure.

Remember, what goes around, comes around.

Ron Kaufman is the best-selling author of Up Your Service!

hey vision,

your empricial results on TA is all wrong. but I guess you'll rather argue than listen to me.

post it on ET forums with the title "Empirical Evidence that TA works". perhaps you'll listen after being destroyed by them.

bwahahahaha

The admin of projectsenso hopes that everyone would engage in discussion in a mature manner and not resort to childish acts just to weave confusion.

We are all (mostly) adults and time is precious. Please keep that in mind.